Privacy Policy & Cookies


Privacy Policy

NATRA S.A. is especially sensitised to the protection of personal data of Users of these website services. By virtue of this Privacy Policy (hereinafter, the Policy), NATRA S.A informs the USERS of the website: of the processing to which personal data collected on this website are subject so that they may decide, free and voluntarily, whether they wish to provide the information requested.

NATRA S.A. reserves the right to amend this Policy in order to adapt it to any legislative innovations, case-law criteria, practices of the sector or the company’s interests. Any change thereto shall be published with due prior notice so that Users are fully aware of its content.


The Controller of the personal data processing is:

NATRA S.A., the registered office of which is at Quart de Poblet (Valencia), Autovía A3, Salida 343, Camí de Torrent s/n, CP 46930


Telephone: (+34) 914178868

Purpose of the processing

The purpose of collecting and processing personal data across the electronic mail, property of NATRA S.A, and/or web forms made available to Users is, depending on the particular case, to manage and attend to requests for information, queries and suggestions or publications and any services or activities, acts or events provided, offered and/or sponsored by S.A.

Storage Period

The personal data provided shall be stored for the period required to comply with legal obligations or until the erasure thereof is requested by data subjects and they are legitimated to do so.

Legitimate Grounds

NATRA S.A. has legitimate grounds for processing personal data based on the consent granted by the data subject for one or several specific purposes, as laid down in el article 6.1. a) of the General Data Protection Regulation.


In order that the data kept in our computer and/or paper files always reflect reality, every endeavour will be made to keep them updated. Therefore, for the purpose hereof, Users shall make the changes directly when the system so allows or by communicating in a reliable manner with the pertinent department of NATRA S.A.

The personal data collected across the electronic mail, property of the controller, shall not be transferred or communicated to third parties except in cases necessary for the pursuit, control and fulfilment of the purpose/s indicated above, in the cases required by law and in any specific cases where the User shall be expressly informed thereof.

Rights of the Users

In any case, data subjects may exercise any rights to which they might be entitled in accordance with the GDPR, which are as follows:

  • right to request access to the personal data relating to the data subject;
  • right to request the rectification or erasure of said data;
  • right to request the restriction to the processing thereof;
  • right to object to the processing;
  • right to the portability of the data.

Data subjects may exercise said rights by written request, enclosing a photocopy of their identity card (Spanish DNI or equivalent), in which they should specify which of these rights they wish to be satisfied, and sending this communication to the address of NATRA S.A., with registered office for this purpose at Avenida General Perón, 38, 5ª planta, Edificio Masters I, 28020 de Madrid.

NATRA S.A. has adopted in its information system the technical and organisational measures required by law in order to safeguard the security and confidentiality of the data stored, thereby preventing, insofar as possible, the alteration, loss or processing of or unauthorised access to said data.

Security Measures

The controller of the processing (NATRA S.A.) shall apply appropriate technical and organisational measures to safeguard a security level appropriate to the risk involved in said processing.

Access conditions

1. Contact Forms for Website

Your data shall be processed by NATRA S.A. for purposes of addressing your query or question. Your data are processed based on the consent given by sending these forms. Your personal data shall not be transferred to third parties except under the circumstances provided by the laws in force at any time. Users whose data are subject to processing may exercise free of charge the rights of access and information, rectification, erasure and portability of their data or, as the case may be, restriction of or objection to the processing thereof under the terms laid down under the General Data Protection Regulation (GDPR), in accordance with the procedure established by law. These rights may be exercised by sending a written communication, duly signed, accompanied by a photocopy of your identity card (Spanish DNI or equivalent), to NATRA S.A. Avenida General Perón, 38, 5ª planta, Edificio Masters I, 28020 Madrid. The data of users whose data are processed shall be stored for as long as they do not exercise their rights of erasure or objection. Additionally, where they consider their right to personal data protection to be infringed, they may lodge a complaint with the Spanish Data Protection Agency (

2. Contact Forms for Website

Informative notes to be borne in mind by NATRA S.A.

We now propose the legal notice below, the purpose of which is to regulate the general terms and conditions of use of the website

We recommend that the (Legal Notice) should continue to be located at the bottom of the page since said page should be visible and easily accessible to website users. In case of remodelling or restructuring the website, it is important to take this observation into account.

Legal Notice

1. General Considerations

1. Identifying data of the ‘Information Society Services Provider”

Note. – Section 10 of Spanish Act 34/2002 governing Electronic Commerce and Information Society Services (LSSICE), in synthesis, requires the identification of the owner/owners of the website where information is offered on services or products or, as the case may be, where electronic commerce is transacted. Thus, said Act considers these to be “Information Society Services Providers” and they are bound to: “1. Without prejudice to the requirements laid down by the laws in force at any time in regard to information, information society services providers shall be bound to have the resources that enable both the receivers of the service and the competent bodies to access by electronic media on an ongoing basis, easily, directly and free of charge, the following information: a) Their name or business name; their residence or registered office or, otherwise, the address of one of their permanent establishments in Spain; the electronic mail address and any other data that might enable direct and effective communication to be established with them. b) The data of their entry in the Register of Commerce in which they might be registered or of any other public registers in which they might be listed for the acquisition of legal personality or for the sole purposes of advertising…”.

Pursuant to section 10 of Act 34/2002 governing Electronic Commerce and Information Society Services, you are informed that NATRA S.A., with tax number (CIF) A-46014528, manages the content of the website with registered office for the purpose hereof at Quart de Poblet (Valencia), Autovía A3, Salida 343, Camí de Torrent s/n, CP 46930.

NATRA S.A. is listed on the Valencia Register of Commerce on Sheet 1, under Volume 3112, in Book 427, the General Section, and on Page V-3075. Tax number (NIF): A-46014528. If you wish to contact us you may address the above-mentioned registered office or call us on telephone: (+34) 914178868 or by sending a written communication addressed to NATRA, S.A., Avenida General Perón, 38, 5ª planta, Edificio Masters I, 28020 Madrid.

2. Acceptance and term of general and particular conditions

Both browsing and the use and/or request of any of the products offered on this website attributes to you the condition of User and means your full acceptance without reservation of each of the General Conditions and, as the case may be, Particular Conditions in force at the time that you as User might access this Website.

NATRA S.A. reserves the right to amplify and amend unilaterally, at any time without prior notice, the presentation, setting and content of this Website, and likewise to suspend temporarily the presentation, setting, technical specifications and services of the Website.

2. General Conditions of Use of this Website

1. Obligations deriving from use

As a general rule, Users undertake to comply with these terms and conditions of use and to always act in accordance with the law, the accepted principles of morality and the requirements of good faith, using the diligence appropriate to the nature of the service that they are enjoying while refraining from using this website in any manner that might prevent, damage or deteriorate the normal functioning thereof, the assets or rights of the owner (NATRA S.A.), of the rest of the Users or, in general of any third party.

In particular, without implying any restriction to the obligation undertaken by Users as a general rule in accordance with the paragraph above, Users undertake when using this Website to:

Duly safeguard the “Username” and the “Password that might be provided to Users by NATRA S.A. as identifying elements and providers of access to the different services offered on this Website, while undertaking to not transfer their use nor permit access to them by third parties and assuming any liability for any damages that might derive from an improper use thereof.

Not introduce, store or diffuse over or from this website any information or material that might be defamatory, slanderous, obscene, threatening, xenophobic, that might incite violence or discrimination for reasons of race, sex, ideology, religion or that in any manner might threaten accepted principles of morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, that might violate Spanish law as amended from time to time or the law of their country of residence.

Not introduce, store or diffuse across this Website any computer program, data, virus or any other file that might cause damage or any kind of alteration on the Website, to any of the services or in any of the equipment, systems or networks of NATRA S.A., of any User or, in general, of any third party, that might prevent the normal functioning of same.

Not destroy, alter, use for their own use, render useless or damage the data, information, programs, electronic documents or, in general, the files of NATRA S.A., of Users or of third parties.

NATRA S.A. may, at any time and without prior notice, amend these General Conditions and the Particular Conditions that, as the case may be, might be included, by publishing said amendments on this Website in order to inform Users thereof.

1. Disclaimer

NATRA S.A. shall not be liable for any of the following:

As a general rule, in regard to any inappropriate use of its website. Users shall be bound to make adequate use of same in accordance with the foregoing terms and conditions while the owner thereof shall on no account accept any liability for unlawful use.

In regard to possible technical faults. NATRA S.A. shall on no account be liable for any alterations in the service that might occur due to failure in the electricity network, the data connection network, the server or any services.

In regard to access by third parties to your system. NATRA S.A. shall adopt the precautionary technical measures necessary in order to protect the data and information which is accessed, but shall not be liable for actions of third parties that, breaching the security measures established, might access said data.

NATRA S.A. constantly invests in technological media that endeavours to minimise the risk of virus and similar software and unauthorised content in its information systems. In spite of this, Users are aware that they should adopt their own measures aimed at minimising any damage caused by unauthorised software, virus, Trojans and any kind of software called malware, while holding NATRA S.A. harmless and releasing it from any and all liability that might derive from the presence of malware in the processing enabled on this Website.

1. Use of hyperlinks

Users of the Internet who might wish to introduce links from their own websites to this Website shall comply with the terms and conditions set forth below while the ignorance of same shall not be a way around the responsibilities deriving from the law.

The link shall only connect to the Website’s home page or main web page, but it may not reproduce it in any form (inline links, copy of texts, graphics, etcetera). In any case, in accordance with the laws applicable and in force at any time, the creation of frames of any kind that might be used around this Website or might permit the visualisation of the content across Internet addresses that are different from those of this Website shall be prohibited and, in any case, when they might be visualised jointly with content outside the Website such that this: (I) gives rise to or might give rise to error, confusion, or a misleading idea among users about the true origin of the service or content; (II) might be an act of unfair imitation or comparison; (III) might serve to make use of the reputation of the trademark and prestige of NATRA S.A., or (IV) in any other manner might be prohibited by the laws in force at any time.

No kind of false, inaccurate or misleading representation about NATRA S.A., its management, employees, customers or the quality of the services that it provides shall be made from the page that introduces the link.

On no account shall it be expressed on the page on which the link might be located that NATRA S.A. has given its consent to the insertion of the link or otherwise sponsors, collaborates with, verifies or supervises the sender’s services.

The use of any named, graphic or mixed trademark or other distinctive sign of NATRA S.A. on the sender’s page is prohibited except where permitted by law or expressly authorised by NATRA S.A. and always as long as it permits, in such cases, a direct link with the Website in the manner established in this condition.

The page that might establish the link shall fully comply with the law and on no account shall it have or link with its own or third-party content that: (I) might be unlawful, harmful or contrary to the generally accepted principles of morality (pornographic, violent, racist, etcetera); (II) induces or might induce in the User the false conception that NATRA S.A. subscribes, backs, adheres to or in any manner supports the ideas, representations or expressions, lawful or unlawful, of the sender; (III) might be inappropriate or not pertinent to the activity of NATRA S.A. considering the location, content and subject matter of the sender’s webpage. Likewise, Users shall refrain from including on the Website any hyperlink (hereinafter, “link”) leading to a webpage that might contain information or content that is unlawful or contrary to the generally accepted moral principles and public order.

2. Copyright and industrial property

The structure, design and form of presentation of the elements available on this website (graphics, images, photographs, samples and materials that appear in same, industrial technologies, files, logotypes, colour combinations and any element that may be protected) are protected by copyright and industrial property, the title to which is held by NATRA S.A. or over which the corresponding use rights have been obtained.

The reproduction, transformation, distribution, public communication, making available to the public and, in general, any other form of exploitation, partial or total, of the elements referred to in the paragraph above are prohibited. Their publication on other websites or on other digital or written communication media requires the express consent of the Website owner and, in any case, they shall make explicit reference to the ownership of said copyright and industrial property of NATRA S.A.

The use of distinctive signs (marks, trade names) is not permitted unless by express authorisation of the legitimate owners.

Only by express authorisation from NATRA S.A. is the link to “last pages”, the frame and any other similar manipulation permitted. The links shall always be to the Website’s main web page or homepage.

3. Jurisdiction and governing law

The terms and conditions that govern this website and all relations that might arise are safeguarded by the laws of Spain.

Any dispute that might derive from the access to or the use of this Website shall be under the jurisdiction of the courts of Madrid.

NATRA S.A. ©All rights reserved